At Ymaus Boutique, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items for a refund or store credit. Please review the following guidelines for our return process:
Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition.
- Original tags must be attached to the items.
- Intimate or sanitary goods, final sale items, and accessories are not eligible for return.
Return Process:
- Contact our customer service team at [email address] to initiate a return.
- Pack the items securely in the original packaging along with the packing slip or order confirmation.
- Ship the package to the provided address using a trackable shipping method.
- Once we receive the returned items and inspect them, we will process your refund or store credit within 2-3 business days.
Exchanges:
- We currently do not offer direct exchanges. If you need a different size or color, please initiate a return and place a new order.
Return Shipping:
- Return shipping costs are the responsibility of the customer, except in the case of defective or incorrect items.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 5 days of receiving the order. We will assist you with the return and replacement process.
Refunds:
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your payment provider, it may take [number] business days for the refund to appear in your account.
Contact Us: If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at support@ymausboutique.com